At Rani by Kay, we want you to be happy with your purchase. If you receive an item that is damaged, defective, or incorrect, please contact us so we can assist you.
Return & Exchange Eligibility
Items may be eligible for return or exchange if:
- The item is damaged or defective.
- You received the wrong product, size, or item.
- The product is unused and in its original condition.
- The original packaging, tags, and accessories are intact.
Return & Exchange Timeframe
Please contact us within 7 days of receiving your order if you wish to request a return or exchange.
Requests made after this period may not be accepted.
Items That Cannot Be Returned
For hygiene and product-safety reasons, certain items may not be eligible for return or exchange, including:
- Jewellery
- Accessories
- Items that have been worn, washed, altered, or damaged after delivery
- Products without original tags or packaging
- Sale or clearance items, unless received damaged or incorrect
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with:
- Your order number
- Name and contact number
- Reason for return or exchange
- Clear photos/videos of the product, if applicable
Our team will review your request and guide you through the next steps.
Exchange
If you would like to exchange an item for another size or eligible product, please contact us within the specified return period.
Exchange requests are subject to product availability.
Refunds
Once the returned item has been received and inspected, we will inform you whether your refund request has been approved.
Approved refunds will be processed according to the applicable payment method and our refund procedures.
Return Shipping
If the return is due to a damaged, defective, or incorrect item received from us, please contact our team before sending the product back.
For other return or exchange requests, applicable shipping charges may be the customer’s responsibility.
Important Note
Please do not send any product back without contacting our customer support team first. Unauthorized returns may not be accepted.
Contact Us
For any questions regarding returns or exchanges, please contact us:
Email: Ranibykay786@yahoo.com
Phone: 07443803182
Monday – Sunday: 9:00 AM – 9:00 PM
We’re always happy to help.