At Rani by Kay, we want your shopping experience to be as smooth and convenient as possible. We carefully pack every order and work to ensure your purchase reaches you safely and on time.
Order Processing
All orders are processed within 1–3 working days after the order is confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
Please note that during sales, new collection launches, or festive seasons, processing times may be slightly longer due to increased order volumes.
Delivery Time
Once your order has been dispatched, delivery usually takes:
- Major Cities: 2–4 working days
- Other Areas: 3–7 working days
Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated according to your delivery location and order details and will be displayed at checkout.
Any applicable delivery charges will be clearly shown before you complete your order.
Order Tracking
Once your order has been dispatched, you may receive tracking details through the contact information provided at checkout.
You can use the tracking information to check the status of your shipment.
Delivery Address
Please make sure your delivery address, phone number, and other contact details are correct before placing your order.
Rani by Kay cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address or contact information.
Delayed or Missing Orders
While we do our best to ensure timely delivery, occasional delays may occur due to courier issues, weather conditions, public holidays, or other circumstances beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team and provide your order details. We will be happy to assist you.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible after receiving the order. We may request photographs or other information to help us resolve the issue.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Email: Ranibykay786@yahoo.com
Phone: 07443803182
Monday – Sunday: 9:00 AM – 9:00 PM
Thank you for shopping with Rani by Kay.