Rani by Kay

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Frequently Asked Questions

You can place an order directly through our website. Simply select your desired product, choose the required size or options, add it to your cart, and proceed to checkout.

We offer convenient and secure payment options available at checkout. The available payment methods may vary depending on your location.

Yes, Cash on Delivery may be available for eligible orders and locations. You can select the available payment option during checkout.

Orders are usually processed within 1–3 working days. Delivery times may vary depending on your location and the shipping method selected.

Yes, we deliver across Pakistan. Delivery charges and estimated delivery times may vary based on your location.

Once your order has been dispatched, you will receive your tracking information through the contact details provided during checkout.

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may not be possible.

Please refer to our Size Guide before placing your order. If you are unsure about your size, feel free to contact us for assistance.

Yes, eligible products can be returned or exchanged according to our Returns & Exchange Policy. Please review the policy for specific conditions and time limits.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos of the item. Our team will assist you with the appropriate solution.

Product availability is displayed on the website. Some items may sell out quickly, especially new arrivals and sale items.

We make every effort to display our products as accurately as possible. However, slight differences in color may occur due to lighting, photography, or individual screen settings.

Yes. Our collection includes Casual Wear, Party Wear, Wedding Wear, Modest Wear, Unstitched, Jewellery, Bags & Purses, Footwear, and Accessories.

Return and exchange eligibility for sale items may differ from regular-priced products. Please check our Returns Policy before placing your order.

You can reach us through our Contact Us page for questions regarding orders, products, sizing, shipping, returns, or any other assistance. Our team will be happy to help.

We're Here to Help

Whether you have a question about your order, need help choosing the right size, or simply want more information, our team is always happy to assist.

Chat With Us

Have a question? We’re here to help.
Click the WhatsApp chat link to talk to our team and get quick assistance with your order, products, sizing, or anything else you need.

Email Us

Have a question or need assistance? Send us an email and our team will be happy to help. We aim to respond to all emails within 1–2 working days.

Ranibykay786@yahoo.com

Call Us

Need assistance? We’re happy to help. Call us directly during our business hours.

+447443803182
Monday - Sunday: 09:00am - 09:00pm

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